Someone is unhappy with Sprint management

There is a subscription-only article about investor Ralph Whitworth, who is unhappy with Sprint CEO Gary Forsee, the board, and the management that they have been providing. The persistent buzz I am hearing is that customers are unhappy with Sprint customer service, mainly with respect to the wireless business. As a long time Sprint customer, I have had only good experiences, but that is not true of my colleagues. CNBC has a story "about the story".